Returns Policy at Jackdaw Gallery

---

We want you to be happy with your purchase in its new environment. Should you change your mind and wish to cancel your order, please contact us within 14 days either by email or telephone. Please note that our products are all individual handmade items, and it is not always possible to truly represent color or size accurately due to lighting or the environment at the time of taking the pictures. We are happy to discuss details with you before purchase and can supply extra pictures via email. If your order has not been dispatched, we will cancel your order and refund all monies paid once they have been credited to our account. For all other returns and inquiries, please see below regarding our return policy.  

Please note, we are not liable for any loss or damage to returned products during transit, and so we strongly recommend that items are returned using a recorded delivery service.  

**Unwanted items**  

This section applies to orders sold as advertised and excludes any work that we have either commissioned on your behalf, sale items, or items that have been framed for you. If your order has been dispatched, please contact us within 14 days of receiving your order to confirm your wish to return it. If you have simply changed your mind, we will initiate the refund process and refund your purchase price in full once it has been credited to our account and safely returned to us in perfect condition.  

Please bear in mind that you are responsible for the safe return of all items to us when re-packing. The cost of the forward and return postage to us will not be refunded in these cases, and for your peace of mind, we suggest using the same method of delivery as we did. This ensures the parcel can be tracked and includes adequate insurance for any lost or damaged items.  

**Damaged or faulty items**  

Hopefully, your purchase will arrive in perfect condition, as we always pack it very carefully. However, should you find that not to be the case and receive damaged items, please contact us straight away. We might ask you to take photographs and email them to us so we can investigate the matter. We will then ask you to return the damaged item for a full refund of the purchase price or a replacement if possible (for example, with a ‘limited edition’ print). We will refund to your account once we have received and processed the returned items, and any monies you have paid have been credited to our account. In this instance, we will also refund the return postage.  

Please note, we are not liable for any loss or damage to returned products during transit, and we strongly recommend that items are returned using a recorded delivery service.  

**Duplicate or incorrect items**  

As with damaged items, you may return any duplicated or incorrect item sent to you as a result of our error for a full refund. We will refund your account once we have received the returned item in perfect condition, and any monies paid by you have been credited to our account. Again, we will also refund the return postage.  

Please note, we are not liable for any loss or damage to returned products during transit, and we strongly recommend that items are returned using a recorded delivery service.  

**Sale Items**  

We are unable to accept any returns or give refunds on items sold at sale price; this does not apply to items damaged in transit.  

Please note, we are not liable for any loss or damage to returned products during transit, and we strongly recommend that items are returned using a recorded delivery service.